Be Our Guest Rental FAQ

What Time is Check-In?

5pm EST. We will make every effort to have your vacation home clean and ready by check-in time, but sometimes we cannot guarantee the exact time of occupancy. Please be mindful of this when purchasing refrigerated items.  Our homes are equipped with keyless entry. Once final payment is submitted, you will receive an invitation to download our hospitality app. At approximately noon on your day of arrival the door code will be available in your app.

What Time is Check-Out?  

10 am EST.  Guests occupying the property after 10 am EST without prior approval from BeOurGuest Properties, will be charged a late check-out fee up to $100.00 for each hour of occupancy beyond the checkout time. This provision shall not be interpreted as permission to remain on the property beyond the designated check-out time.

What Forms of Payment Are Accepted?  

We accept checks, money orders, cash, Visa/Mastercard/American Express

What is the Booking Process and is a Deposit Required?  

Reservations will be charged $500 towards the total balance at the time of booking. The remaining balance is due 60 days prior to arrival. A confirmation email will be sent the day of your reservation is processed. If booking online, you will receive a confirmation code immediately and an email receipt within 24 hours.  

Reservations for stays longer than 21 nights (otherwise referred to as "long term") will be charged a non-refundable $1,000 deposit.  

What is the Cancellation Policy?

Bookings canceled at least 60 days before the start of the stay will receive a 100% refund.

Bookings canceled at least 30 days before the start of the stay will receive a 50% refund.

Long term reservation deposits are non-refundable. 

What About Acts of God/Other Events?

In the event of a mandatory evacuation or other events beyond our control that restrict access to the property, every attempt will be made to accommodate our guests in other properties.  We offer comprehensive travel insurance which covers such events and encourages guests to use this service. Neither Be Our Guest Vacation Homes nor the property owner will be responsible for reimbursement of any part of prepaid rent for events of this nature.  

Do you recommend Travel Insurance? What does it cover?

Travel Insurance provides coverage for prepaid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and forces you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. Separate terms and conditions apply, read your Description of Coverage/Policy carefully/ Call (866) 999-4018 with coverage questions. More detailed info available at https://www.beourguestvh.com/cape-san-blas-travel-insurance

What is Vacation Rental Damage Protection that is included? 

Vacation Rental Damage Protection is recommended with all bookings.  (If the guest chooses not to purchase the Damage Protection coverage a refundable deposit of $3,000 will be charged to cover any damages during stay.)  This covers unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $3,000.00.  Any damages that exceed $3,000.00 or are not covered under the plan will be charged to the credit card on file.  

If during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000.00. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage can be found on our website: https://www.beourguestvh.com/travel-insurance. Call 850-677-1332 or email info@beouguestvh.com if you have questions. 

Are Linens Provided?

We supply of one bath towel per person (occupancy capacity plus 1 extra per bathroom), one beach towel per person, and one set of sheets per bed will be provided. Guests are required to designate the number of occupants per reservation at the time of booking.  Kitchen linens include two dishcloths and two dishtowels. Any lost, stained or damaged linens will be charged to the registered guest at a fee determined by BeOurGuest Vacation Homes. 

 Please do not take bath towels to the beach or pool. We ask that used beach towels be clean and dry prior to check-out.  

What is the Maximum Occupancy/Booking Headcount?

At all times, the maximum occupancy is the number the home sleeps, including infants. Occupancy limits are in accordance with the rules of the State Fire Marshal's Office. No exceptions will be made.  Sleeping limits shown indicates the maximum occupancy. If it is discovered the number of guests on-site exceeds the number of guests booked in the home at time of reservation, immediate eviction will occur and no refunds will be issued for the balance of the reservation.  Any changes to guest headcount must be communicated in writing in advance by emailing info@beourguestvh.com.  

Are Pets Allowed?  

Properties that are pet-friendly will be advertised accordingly. A two (2) pet maximum is strictly enforced unless otherwise noted on your reservation.  If pets are found in a home that prohibits pets, the guests will be required to vacate immediately and be charged a $500.00 non-declared pet fee. If evidence of pets is found on the property without prior approval, the non-refundable pet fee will be charged to the credit card on file without notice.  Pets are not allowed on the furniture. If evidence of pets is found on furniture, additional cleaning fees will be charged and a $200 penalty assessed. If fleas are present after check-out, tenants may be charged an additional extermination fee. Any material damage by a pet to the property will be the responsibility of Tenant and shall be paid immediately upon written notification by Be Our Guest Vacation Homes.

 Are There Age Requirements?  

Cape San Blas prides itself on the family atmosphere and the enjoyment of our guests.  We do not rent to groups of teenagers with or without chaperones. We will rent to family groups, married couples and responsible adults over the age of 25. Proof of age is required. Violation of this policy will result in immediate eviction without refund of rent.

 Sight Unseen and Furnishings:  

Our properties are privately owned and are equipped and furnished according to owner preferences. Rates, descriptions, bed sizes, inventories, and furnishings are subject to change without notice.

Are There Rentals with Elevators? 

Some of the rental homes have elevators in the unit and specific instructions are provided for your safety and convenience. Elevators are to be operated by adults only.  If a service call is required due to misuse, a fee of $100.00 will be charged for service.

Are BBQ Grills Provided?  

A grill is provided for your use. If the grill is not operating properly, please contact our office. Grills may not be moved from their designated location. Propane is provided as a courtesy to our guests. Should your tank expire during your stay, please contact the office and we will provide a full tank the following day. Replacement tanks are available at local convenience stores and can be purchased by the guest. Propane tank refills will be reimbursed prior to your departure. 

Is a Telephone Provided?  

A house phone may be provided for your convenience. There is no charge for local calls. Cell phone service is often unreliable.

Do the Homes Provide Internet?  

All homes are equipped with WIFI, however, no refunds will be given for service interruptions.

Is Smoking Permitted?  

Smoking is strictly prohibited inside all vacation homes. Additional charges will be incurred for cleaning and deodorizing if any evidence of smoking is found in your vacation home. There are no exceptions to this policy.

Is there a Garbage Service?  

Please move the can to the road at the end of the driveway prior to 8 am on service day, and return the receptacle by 6 pm (EST) that same day. If excessive trash is left behind due to non-compliance, additional cleaning fees may be applied. Important specific instructions are in the Guest Binder and a sign on the refrigerator. 

What About Community Swimming Pools and Pool Heat?  

Homes that advertise a private or community pool as an amenity are subject to availability as determined by the managing authority responsible for the care of the pool and not Be Our Guest Vacation Homes. Unless specifically noted in the properties description, pools do not include free heat.

What Should I Know About the Utilities?  

No compensation will be given for temporary outage of electricity, gas, water, cable, satellite, or telephone service. Utility service outages should be reported immediately and all efforts will be made to have them restored as soon as possible. In the event an outage cannot be restored, Be Our Guest Vacation Homes has the right to substitute rental properties (see Right to Change Rental Assignments below) for the remainder of the reservation or until the utilities are fully restored, whichever occurs first.

What Are the Beach Rules?  

Public access and easements are available to accommodate guests who are not staying in a beachfront home.  Beach access is subject to availability and may be impacted by beach restoration, engagement by public works or other unforeseen events.  Be Our Guest does not guarantee access and does not offer refunds or discounts for limitations beyond our control.

Glass is not allowed on the beach.  Please be sure to purchase cans, plastic or transfer your beverages to a non-glass container.

Please review the following local ordinances about Animal Control, Beach Driving, Leave No Trace, Noise, and come prepared to comply.  http://www.gulfsheriff.com/resources.cfm    Anyone found to not be in compliance will be reported to local law enforcement officials.

Is There Housekeeping Service?   

Your vacation home will be cleaned prior to your arrival. Please call us within 24-hours of your arrival if you are not satisfied.

A mid-week touch-up service is available.  Please contact Be Our Guest for pricing. Touch-up includes; linen and towel exchange, beds made, floors swept and bathrooms cleaned.

What If I Need Repairs or Service?  

Repairs/services or inoperative equipment must be reported to us promptly. We will make every effort to have repairs serviced immediately, however, if you would rather not be bothered, let us know and we will take care of the issue upon your departure. We make every effort to confirm all homes will be fully functional at check-in.  However, we do not extend refunds or discounts for features which may be missed. Every effort will be made to repair such items immediately upon notice.

What Standard Amenities are in every Home?

All properties are equipped with the following:

• Iron and Ironing Board
• Hairdryer
• Pack n Play (if requested prior to arrival)
• High Chair (if requested prior to arrival)
• Roll a Way Bed (if requested prior to arrival)

What Standard Amenities are in every Home?

All properties are equipped with the following supplies:           

• Small bottle of conditioning shampoo per shower
• Bar of soap per bathroom
• Toilet paper in each bathroom
• Paper Towels
• Trash can liner
• Coffee filter
• Coffee for 1 pot
• Laundry pod
• Dishwasher pods

Guests will be responsible for furnishing food, cleaning supplies and personal items for the rental period.  The property manager and owner can assume no responsibility for any articles left on the premises by the tenant. Any items requesting to be returned will be at the guest’s expense.